We are digital Freight!

When we set up Digital Freight in 2009, comparatively few companies specialised in handling large, oversize and heavy consignments for international destinations.

We deliberately focused on this sector of the marketplace, where we knew that reliability, value for money and quality of service count. Our refreshingly personal and straightforward approach really hit the mark – and this market is where we still have the majority of our clients today.

That personal approach sets us apart. So while, as our name suggests, we embrace the very latest technology, we never regard it as a substitute for contact with another human being.

Much of our success is due to the fact that we only recruit people who genuinely want to provide outstanding customer service. And because we are still owned and operated hands-on by the founder of our business, the values that we were built on continue to underpin our business.

We strive to make our services as uncomplicated and efficient as possible – from placing your order with a knowledgeable operator (or by email if you prefer) through convenient online track and trace facilities, to receiving proof of delivery by phone, email or online.

Contact us now for an informal chat about your delivery needs – it could be the start of a long-term, long-distance relationship!

 

Our Ethos

Digital Freight Ltd was founded in 2009 with the ethos of providing expertise and knowledge within the logistics industries along with ensuring superior customer service to all our clients. Our success is built upon these values and by providing consistency, reliability, flexibility and not least a can-do attitude, making Digital Freight Ltd stand out from the crowd. No challenge or requirement is too much trouble for our customer-focused team.

Understanding our customers’ unique needs and business requirements is paramount to our philosophy and enables us to work closely with them and act as an extension of their own enterprise. Our wealth of industry knowledge, flexibility, our reliability services and not least express freight and time critical movements, means that we meet our clients goals and deadlines, further improving their businesses.

Digital Freight Ltd invests constantly in staff, equipment and premises to ensure that the latest and most up-to-date services are available to our customers. Online booking, track and trace, warehousing inventory and vehicle tracking means we can offer the customer complete control of their logistic operation.

We have over the years built trusted relationships with many overseas agents, in Europe, the USA and the Far East building what we call the “Digital Alliance”. Trusted partners with the same ethos on service, reliability, attention to detail and honesty. The Digital Alliance provides you the customer with compete control. Wherever in the world your freight is, our friendly team are at your disposal to keep you in touch.

 

The Digital Alliances

We are proud to be part of the Digital Alliance. A group of like-minded agents who all follow the same ethos as Digital Freight in various locations across the globe. We have researched every major city and handpicked the very best agents in those cities and invited them to join the Digital Alliance – this way we can ensure that wherever in the world Digital Freight is responsible for your freight, it is handled with the same due care and attention as it would be in our hands in the UK.

Our Partners

We aim to provide the very highest levels of service and reliability

Our commitment to you is total and we want you to always be 100% satisfied by the quality and efficiency of our service.

So, if you request a specific time of delivery and we fail to meet our promise, your delivery will be free of charge.

And if you are ever unhappy with our service in any way, I wish to know, because if you’re not satisfied, I’m not satisfied.

Please don’t hesitate to call me, on 01784 818 445

Paul Gully, Managing Director
Digital Freight Limited

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