Big Consignments? We’ll give you a big service to match.
When we set up Digital Freight in 2009, comparatively few companies specialised in handling large, oversize and heavy consignments for international destinations.
We deliberately focused on this sector of the marketplace, where we knew that reliability, value for money and quality of service count. Our refreshingly personal and straightforward approach really hit the mark – and this market is where we still have the majority of our clients today.
That personal approach sets us apart. So while, as our name suggests, we embrace the very latest technology, we never regard it as a substitute for contact with another human being.
Much of our success is due to the fact that we only recruit people who genuinely want to provide outstanding customer service. And because we are still owned and operated hands-on by the founder of our business, the values that we were built on continue to underpin our business.
We strive to make our services as uncomplicated and efficient as possible – from placing your order with a knowledgeable operator (or by email if you prefer) through convenient online track and trace facilities, to receiving proof of delivery by phone, email or online.
Our ethos is to provide expertise and knowledge, along with ensuring superior customer service to all our clients. Our success is built upon these values and by providing consistency, reliability, flexibility and not least a can-do attitude, making Digital Freight Ltd stand out from the crowd. No challenge or requirement is too much trouble for our customer-focused team.
Understanding our customers’ unique needs and business requirements is paramount to our philosophy and enables us to work closely with them and act as an extension of their own enterprise. Our wealth of industry knowledge, flexibility, our reliability services and not least express freight and time critical movements, means that we meet our clients goals and deadlines, further improving their businesses.
Digital Freight Ltd invests constantly in staff, equipment and premises to ensure that the latest and most up-to-date services are available to our customers. Online booking, track and trace, warehousing inventory and vehicle tracking means we can offer the customer complete control of their logistic operation.
We have over the years built trusted relationships with many overseas agents, in Europe, the USA and the Far East building what we call the “Digital Alliance”. Trusted partners with the same ethos on service, reliability, attention to detail and honesty. The Digital Alliance provides you the customer with compete control. Wherever in the world your freight is, our friendly team are at your disposal to keep you in touch.
You benefit from our experience in delivering effective solutions to the complex global supply chains of some of the world’s biggest corporations.
You benefit from every innovation, whether it involves a simple extension to our Air and Ocean Freight products, whether it means a development in warehousing.
All of which explains why you’ll find the team of outstanding support at Digital Freight ready to apply their passion for solutions in support of your business.
The Digital Alliances
We are proud to be part of the Digital Alliance. A group of like-minded agents who all follow the same ethos as Digital Freight in various locations across the globe. We have researched every major city and handpicked the very best agents in those cities and invited them to join the Digital Alliance – this way we can ensure that wherever in the world Digital Freight is responsible for your freight, it is handled with the same due care and attention as it would be in our hands in the UK.